CUSTOMER SUPPORT

Refund policy

How to contact us if a paid plan is not right for you.

Last updated: 30 September 2026

30-day full refund

If you are unhappy with a paid LoopMint plan, ask for a refund within 30 calendar days of the date you paid for that plan. We will check the payment details and refund the full amount paid for that plan. This applies to every paid plan, including the 1-month plan and longer plans. The 24-hour trial is free and has no payment to refund.

How to request it

Message Sales & Setup on WhatsApp at +44 7597 648884 or email inquiries@officialgnf.com. Tell us the name used for the order, the plan, the payment date and how we can find the transaction. You can explain what did not work for you, but do not send full card details or passwords.

What happens next

We will confirm your request and the refund route with you. The time for a completed refund to appear can depend on the payment method or provider. Contact the same WhatsApp number or email if you need an update.

Renewal and other rights

Plans do not renew automatically. If you decide not to continue after a paid period, you do not need to cancel an automatic charge. This policy does not limit any consumer rights you may have under the law that applies to your purchase.